Since Click-to-run (CTR or C2R) came out, one of the fundamental questions anyone trying to help out other users with their problems asks is:
The problem is this question seems so mundane, yet it can be very confusing!
I’ve previously covered the subject
That said, I never covered the issue of 2 distinct values appearing at time and thought it important to clarify the difference and which is the correct one to refer to.
Why Are The Version And Build So Important?
It helps us determine if there are known bugs with that specific release. Each update, so each build, bring along new bugs and by telling us the Version and Build we can check known issues to either determine, or eliminate the potential of a bug causing the issue.
It also helps us try and reproduce such bugs and report them to Microsoft (it’s typically one of the first questions they ask of us! 🙂 ).
It’s similar to say buying tires, you have to tell the shop what make/model of car you have to purchase the right ones. Same for Office/Access, the make and model equate to the Version and Build and this tell us what flavor of Access you are driving! This way we can better gear our help towards the specifics of your make/model.

